MOSAIC HOSPITALITY

Beyond the Surface

Welcome to Mosaic Hospitality for expert Asset Management solutions tailored to Independent, Boutique, and Lifestyle hotels!

Our team brings expertise in hotel asset management, coupled with a deep understanding of the ever-evolving hospitality industry. Using innovative and creative strategies, we unlock hidden revenue streams and capitalize on untapped opportunities to drive profitability. From revenue management to enhancing operational efficiencies and guest experiences, we meticulously tailor our approach to suit the unique needs and goals of your property.

How We Make Hotels Thrive

TARGETED EXECUTIONS

Our service provides an initial detailed report that encompasses all facets of the hotel's operations. This report ranges from revenue optimization to service delivery, pinpointing areas that need enhancement and offering practical suggestions for improving service delivery.

TAILORED SOLUTIONS

With more than 30 years of experience in the hospitality sector, we have worked across various segments such as lifestyle boutique hotels, limited and full-service hotels, luxury resorts, RV resorts, and multi-unit apartments. Utilizing our knowledge and understanding, we enable hotel owners to elevate guest satisfaction, boost revenue, and attain enduring success in the competitive hospitality domain.

We prioritize the four P's:

Profit.
People.
Product.
Presentation.

Profit: Excellent financial results, revenue management, sales deployment, and maximizing productivity.
People: Employee Training and Development
Product: Asset Maintenance
Presentation: Marketing, Sales Execution, and Experience Economy

Our Asset Management Service aims to deliver a comprehensive assessment and support of hotel operations which includes revenue management strategies and operational efficiency analysis. Whether you operate limited-scale accommodations or luxurious properties, our tailored service is designed to elevate your hotel's performance and unleash its full potential within the dynamic hospitality landscape.

With a keen focus on delivering excellence,
our a la carte services include:
‍
Hotel Asset Management
Hospitality Quality Assessment
Hospitality Service Audit
Executive Recruitment
Service Excellence Training ‍

"We hired Mosaic Hospitality to enhance the performance and service quality of both our front-line employees and the back-of-the-house team. The transformation they facilitated was nothing short of remarkable. Mosaic Hospitality's expertise and tailored approach allowed our team to evolve, resulting in a significantly improved guest experience."
ROBIN KAULANA A. ROMO
Chief Operating Officer
CitiScape Property Management Group
Mosaic Hospitality provided recruitment services for our company. Their focus on identifying individuals who embodied our hotel's core values and ethos was exemplary. They went beyond the surface to ensure that the executive they presented was not only a highly- skilled professional but also a cultural fit for our team. This emphasis on cultural alignment was instrumental in our decision-making process."
FANNY ZHA
Managing Director
BEI Capital
Thank you to James and team for teaching the Empathy Service class - it was both fun and informative and I know all the participants left with a new outlook on customer service that they will retain throughout their life endeavors.”
MARK MORENO
Manager
1998 Broadway
Engaging and informative training! The entire team and I were thrilled to be able to participate in it, as well as, it provided great value to all of us, both professionally and personally.”
MARK OWENS
President
Reliant Management

Partner with us to unlock the full potential of your hotel asset
and exceed expectations.

Blog & Podcast

Our hosts Mikki and James discuss practical tips on all aspects of hospitality, designed to inspire and inform hospitality professionals and enthusiasts alike.

Listen to MH wherever you listen to your podcasts.

TUNE IN!

Our Team

Meet the faces behind Mosaic Hospitality and our work.

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